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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each and every page. A pop-up window will appear. It contains exhaustive info about all the operations that you can carry out on the page in question. Each pop-up window opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a huge array of tutorial videos illustrating how to work with our web hosting Control Panel. They're designed for those of you who would like to see how things are getting done instead of only reading articles. Thus, anyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't find the solution you are looking for, have a gaze at our comprehensive Frequently Asked Questions database, which contains questions asked by actual persons and provides real solutions. We regulary "revamp" our FAQ section with new entries so as to cover all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions section either, we have a great team of client support engineers available 24/7/365 and eager to assist you with any query. Each trouble ticket you open will be replied to in less than sixty minutes (the average response time being about twenty mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 240133

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com